Job Description
Are you ready to launch a successful career in Customer Service?
We are currently seeking motivated Entry-Level Customer Service Representatives to join our growing team in Seattle, WA. We offer comprehensive Paid Training and flexible opportunities for remote work, including availability for candidates in Virginia.
At Apex Connect Solutions, we believe in nurturing talent. Whether you are just starting out or looking for a change, we provide the tools, support, and environment you need to excel. Join us and become the friendly voice our customers rely on every day.
Responsibilities
- Manage high volumes of inbound and outbound customer inquiries via phone, email, and live chat with professionalism.
- Resolve customer issues and complaints efficiently while maintaining a positive brand image.
- Accurately document all customer interactions, account details, and issue resolutions in our CRM system.
- Assist customers with product information, billing inquiries, and account management.
- Identify opportunities to upsell products or services to enhance the customer experience.
- Collaborate with the support team to resolve complex escalations and improve service protocols.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Excellent verbal and written communication skills with a friendly and professional tone.
- Basic computer proficiency and typing speed of 40+ WPM.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Strong problem-solving skills and a customer-first mindset.
- Willingness to complete our paid training program.