Job Description
Join Fresno's premier customer service team at our exclusive hiring event! We're seeking passionate individuals to represent our innovative tech solutions company. Enjoy competitive pay, comprehensive benefits, and a supportive work environment designed for growth. This role offers stability in a thriving industry with opportunities for advancement. Our modern office features flexible scheduling, professional development programs, and a culture that values your contribution. Apply today to become part of Fresno's customer service excellence!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve product/service issues with empathy and efficiency
- Document interactions in CRM systems with 100% accuracy
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed performance metrics for response times and CSAT
- Identify upsell opportunities and promote company offerings
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (degree preferred)
- 1+ years customer service experience in a B2C environment
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce, Zendesk)
- Ability to multitask in a fast-paced setting
- Strong problem-solving and conflict resolution abilities
- Reliable transportation for in-person hiring event
- Availability for flexible shifts including weekends