Job Description
Join our award-winning customer service team in Louisville, Kentucky! We're seeking passionate individuals to deliver exceptional support experiences. As a full-time Customer Service Representative, you'll receive comprehensive paid training to master our products and systems. Enjoy competitive benefits, career growth opportunities, and a supportive work culture where your contributions make a real difference. No prior experience required – we'll provide all the tools you need to succeed!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently using our proprietary CRM system
- Process orders, returns, and service requests with accuracy
- Document all interactions and maintain detailed case notes
- Collaborate with technical teams to resolve complex issues
- Meet monthly performance metrics for quality and efficiency
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- Excellent communication and active listening skills
- Strong problem-solving abilities and patience
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with willingness to learn new software
- Positive attitude and customer-first mindset
- Reliable transportation to our Louisville facility
- Must pass background check and drug screening