Job Description
Join our award-winning customer service team in Austin! We're seeking passionate individuals for full-time call center positions with comprehensive paid training. Build a rewarding career while helping Texans with their needs. Enjoy competitive pay, health benefits, and advancement opportunities in a supportive environment.
Responsibilities
- Handle inbound/outbound calls for Texas-based clients with professionalism and empathy
- Resolve customer inquiries regarding billing, services, and technical support
- Document interactions accurately in our CRM system
- Meet/exceed performance metrics for call quality and resolution times
- Collaborate with team members to improve service processes
- Participate in ongoing training to enhance product knowledge
- Uphold company standards for data security and confidentiality
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service or call center experience preferred
- Strong communication and active listening skills
- Ability to multitask in a fast-paced environment
- Proficiency with Microsoft Office and CRM software
- Reliable transportation to our Austin facility
- Positive attitude and commitment to teamwork
- Must pass background check and drug screening