Job Description
Join our award-winning customer service team in beautiful Colorado Springs! Peak Support Solutions is seeking passionate individuals to deliver exceptional customer experiences. We offer a supportive environment, comprehensive benefits, and opportunities for career growth. Paid training included! Enjoy our modern office with mountain views and a culture that values work-life balance.
What We Offer:
- Competitive hourly pay ($18-$22)
- Comprehensive health benefits (medical/dental/vision)
- 401(k) with company match
- Paid time off and holidays
- Professional development opportunities
- Modern workspace in downtown Colorado Springs
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve technical issues and billing concerns efficiently
- Document interactions in CRM system with accuracy
- Collaborate with team to improve service processes
- Maintain positive customer relationships through proactive communication
- Meet/exceed performance metrics for resolution times
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Strong problem-solving and communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to multitask in fast-paced environment
- Positive attitude and empathy-driven approach
- Must pass background check and drug screen
- Authorization to work in the United States