Job Description
Launch your career in customer service with Dallas Customer Solutions! We're seeking passionate individuals to join our Dallas team with comprehensive paid training designed to fast-track your success. As a Local Customer Service Representative, you'll become the trusted voice for our community, delivering exceptional support while building lasting relationships.
Why Join Us?
- Full paid training program (4 weeks) covering systems, products, and soft skills
- Clear career advancement path to senior roles
- Competitive salary + performance bonuses
- Comprehensive benefits package including health/dental
- Modern downtown Dallas workspace with team activities
Perfect for career changers and recent graduates! No experience required – we provide all tools for success.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, product, and service issues with empathy and efficiency
- Document interactions in CRM system with 100% accuracy
- Collaborate with support teams to resolve complex escalations
- Proactively identify upsell opportunities to enhance customer value
- Maintain performance metrics: 95% CSAT, 30+ calls/day
- Participate in weekly training to refine product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- Authorization to work in the United States
- Strong communication skills with clear articulation
- Ability to multitask in fast-paced digital environment
- Basic computer proficiency (MS Office, CRM systems)
- Resilience under pressure with conflict resolution mindset
- Commitment to 40-hour work schedule (flexible shifts available)