Job Description
Join our award-winning team as a Night Shift Customer Service Representative in Long Beach, CA! We're seeking dedicated professionals to provide exceptional support to our local clients while enjoying competitive pay, comprehensive benefits, and fully paid training. This role offers the flexibility of night shifts (10 PM - 6 AM) with opportunities for advancement. Perfect for night owls or those seeking work-life balance during daytime hours. No experience required – we'll equip you with all necessary skills!
Responsibilities
- Handle inbound/outbound calls, emails, and live chats for Long Beach-based clients
- Resolve customer inquiries regarding products, services, and account information
- Maintain detailed records in CRM systems with 99% accuracy
- Collaborate with technical teams to resolve complex issues
- Meet/exceed monthly performance metrics (CSAT, FCR, AHT)
- Participate in continuous improvement initiatives
- Adhere to compliance protocols and data security standards
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 6 months customer service experience (paid training available)
- Strong typing skills (40+ WPM) and computer proficiency
- Exceptional communication skills in English (bilingual Spanish a plus)
- Ability to work independently during night shifts
- Problem-solving mindset with attention to detail
- Reliable transportation for night shift logistics
- Must pass background check and drug screening