Job Description
Join Oakland Solutions Group as a Customer Service Representative and become the voice of our brand! We're seeking passionate individuals to deliver exceptional customer experiences in our fast-paced, supportive environment. This full-time position offers immediate start and competitive compensation with growth opportunities.
What We Offer:
- Comprehensive training program
- Health benefits after 60 days
- Performance-based bonuses
- Positive team culture
- Clear career advancement path
Be part of a company that values your contribution and invests in your success. Apply today and start making a difference tomorrow!
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve customer complaints and issues efficiently while maintaining high satisfaction scores
- Process orders, returns, and exchanges accurately in our CRM system
- Collaborate with team members to improve service processes and knowledge base
- Meet key performance metrics including average handle time and resolution rates
- Identify upsell opportunities to enhance customer value
- Document all interactions and maintain detailed case notes
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and emotional intelligence
- Proficiency with CRM software (Salesforce experience a plus)
- Type 35+ WPM with high accuracy
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and resilience under pressure