Job Description
Join Illinois Connect Solutions as a Local Customer Service Representative and become the heart of our client interactions! We're seeking passionate individuals to deliver exceptional support to our Chicago-based clients. This full-time role offers competitive pay, comprehensive benefits, and growth opportunities within our expanding team. Our modern downtown office provides a collaborative environment where your customer service expertise will shine. Apply today to start your rewarding career in Illinois!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with empathy and efficiency
- Resolve billing, technical, and service issues using our proprietary CRM system
- Document interactions accurately in Salesforce while maintaining data integrity
- Collaborate with technical teams to escalate complex issues promptly
- Meet monthly KPIs for resolution time and customer satisfaction scores
- Participate in ongoing training to master product knowledge and service protocols
- Contribute to process improvement initiatives to enhance customer experience
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service experience in a fast-paced environment
- Proficiency with CRM software (Salesforce experience highly valued)
- Exceptional verbal/written communication skills in English
- Ability to multitask while maintaining attention to detail
- Strong problem-solving and conflict resolution abilities
- Availability for flexible shifts including evenings/weekends
- Authorized to work in the United States