Job Description
Join Nexus Solutions Group's exclusive hiring event for passionate Customer Service Representatives! We're seeking dynamic professionals to deliver exceptional support experiences for our clients across New York and Illinois. This full-time role offers competitive compensation, comprehensive benefits, and career growth opportunities in a fast-paced, collaborative environment. Our next event takes place at our iconic Manhattan headquarters, where you'll meet hiring managers directly and complete on-the-spot interviews.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions and maintain accurate case records in CRM systems
- Collaborate with cross-functional teams to address complex customer issues
- Meet performance metrics including resolution time and satisfaction scores
- Identify opportunities to improve service processes and customer experience
- Participate in ongoing training to enhance product knowledge and skills
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in high-volume environment
- Exceptional verbal/written communication and problem-solving skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to thrive in fast-paced, metrics-driven setting
- Flexibility to work evenings/weekends as needed
- Authorized to work in the United States