Job Description
Are you a driven individual seeking a stable career with an immediate start date? Apex Support Solutions is currently hiring full-time Customer Service Representatives for our Cleveland, Ohio location. We are looking for passionate individuals who excel in communication and problem-solving to join our high-performing team.
Why Choose Apex Support Solutions?
- Immediate Hiring: Onboarding process begins immediately upon selection.
- Competitive Compensation: Earn between $17.00 and $22.00 per hour based on experience.
- Comprehensive Benefits: Medical, dental, and vision insurance available after 60 days.
- Growth Opportunities: Clear pathways for internal promotion and skill development.
We are committed to providing exceptional support to our clients and pride ourselves on a positive, inclusive workplace culture.
Responsibilities
- Handle inbound and outbound customer calls with professionalism and empathy.
- Resolve customer inquiries and complaints efficiently while maintaining high satisfaction scores.
- Enter and update customer information accurately into the CRM database.
- Verify customer identities and process transactions or service requests.
- Escalate complex issues to the appropriate management team when necessary.
- Adhere to all company policies, procedures, and quality assurance standards.
Qualifications
- High school diploma or equivalent (GED) required.
- Previous experience in a call center or customer service role is highly preferred.
- Excellent verbal communication and active listening skills.
- Proficient in using computer systems and navigating web-based tools.
- Ability to work a flexible schedule, including evenings and weekends.
- Must be authorized to work in the United States.