Job Description
Are you a dedicated professional looking for a rewarding career in customer service? We are seeking a highly motivated Customer Service Representative to join our growing team in Jacksonville, Pennsylvania. We offer a Full-Time position with an Immediate Start, providing you with the opportunity to make an impact from day one.
As a key member of our support team, you will be the first point of contact for our valued clients, ensuring their inquiries are resolved efficiently and professionally. We pride ourselves on our premium service standards and are looking for individuals who are passionate about client satisfaction.
Responsibilities
- Handle inbound and outbound customer inquiries via phone and email in a professional and timely manner.
- Resolve customer issues and complaints with empathy and efficiency.
- Accurately document customer interactions and account information in our CRM system.
- Process orders, returns, and exchanges according to company policy.
- Collaborate with team members and other departments to ensure seamless service delivery.
- Stay updated on product knowledge and company policies to provide accurate information.
Qualifications
- High school diploma or equivalent required; Associate's degree preferred.
- Previous experience in customer service or call center environments.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment and meet performance targets.
- Proficiency with Microsoft Office Suite and CRM software.