Job Description
Are you a dedicated individual seeking a stable career with growth potential? Apex Support Solutions is currently hiring Customer Service Representatives in Chicago, Illinois.
We believe in our talent. That is why we offer a comprehensive Paid Training Program for all new hires. Whether you are looking to break into the industry or advance your career, this is the perfect opportunity to join a supportive team environment.
Why You Will Love Working With Us:
- Zero Experience Required: We provide full training and mentorship.
- Paid Training: You will receive a salary while learning the ropes.
- Competitive Compensation: Earn between $18.00 and $22.00 per hour based on performance.
- Modern Technology: Work with state-of-the-art CRM tools.
- Career Advancement: Clear pathways to Team Lead and Management roles.
As a Customer Service Representative, you will be the voice of our brand, ensuring every client interaction is positive and productive.
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and chat with a professional, empathetic, and positive tone.
- Resolve customer issues, answer questions regarding our products and services, and troubleshoot basic technical problems.
- Document all customer interactions accurately and timely within our CRM system.
- Adhere strictly to company scripts, policies, and quality assurance standards to maintain high service levels.
- Identify customer needs and suggest appropriate solutions or upsell services.
- Collaborate with team leads to improve service processes and resolve recurring issues.
Qualifications
- High school diploma or GED equivalent is required.
- Must have a quiet, distraction-free home office environment with a reliable high-speed internet connection.
- Must possess a professional computer headset.
- Strong verbal communication skills and the ability to listen actively.
- Basic proficiency with Microsoft Office Suite (Excel, Outlook, Word).
- Ability to work in a fast-paced environment and handle high call volumes.