Job Description
Join our exclusive hiring event for Night Shift Customer Service Representatives! Premier Client Solutions is seeking dedicated professionals to deliver exceptional support across Milwaukee, WI, and Illinois. Enjoy competitive pay, comprehensive benefits, and a supportive team environment. Immediate openings available!
Responsibilities
- Handle inbound/outbound calls, emails, and chats with professionalism and empathy
- Resolve customer inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems
- Collaborate with team members to address escalated issues
- Meet/exceed performance metrics including CSAT and AHT
- Participate in ongoing training and development programs
Qualifications
- Minimum 1 year customer service experience
- Strong typing skills (40+ WPM)
- Ability to work flexible nights (11 PM - 7 AM)
- Excellent communication and problem-solving abilities
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- High school diploma or equivalent required
- Ability to multitask in fast-paced environments