Job Description
Join ConnectSolutions Group, a premier customer experience leader, and launch your career in our dynamic Columbus night shift call center! We're seeking motivated individuals to deliver exceptional service while working flexible overnight hours (10 PM - 6 AM). Enjoy competitive pay, comprehensive benefits, and a supportive team environment designed for growth. Immediate openings available – start earning next week!
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (handle time, satisfaction)
- Collaborate with team members to improve processes
- Adhere to compliance and security protocols
Qualifications
- High school diploma or equivalent
- 6+ months customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work independently on night shift
- Basic computer proficiency (typing 30+ WPM)
- Reliable transportation for overnight hours