Job Description
Welcome to Horizon Customer Experience, where we are redefining the standard of support for our clients across the nation. We are currently seeking a dedicated and empathetic Customer Service Representative to join our full-time team in Philadelphia, PA.
We offer a comprehensive Paid Training Program designed to equip you with the skills and confidence you need to excel. If you are passionate about helping others and looking for a stable, rewarding career with growth potential, we want to hear from you.
Why Join Us?
- Competitive Pay: $18.00 - $22.00 per hour based on experience.
- Comprehensive Benefits: Medical, dental, and vision insurance.
- Professional Growth: Clear pathways for advancement within the company.
- Modern Environment: Work in a state-of-the-art facility in the heart of Philadelphia.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Resolve customer issues and complaints by identifying the root cause and providing effective solutions.
- Document all customer interactions accurately in our CRM database.
- Collaborate with team leads and cross-functional departments to ensure customer satisfaction.
- Stay updated on product knowledge and company policies through ongoing training.
- Maintain a high level of professionalism and patience in every interaction.
Qualifications
- High School Diploma or equivalent required; Associate’s degree preferred.
- Previous customer service experience is a plus, but we provide paid training for the right candidates.
- Strong verbal and written communication skills.
- Proficiency with computers and navigating various software applications.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- A positive attitude and a genuine desire to help customers succeed.