Job Description
Launch your career in customer service with our comprehensive paid training program! ConnectServe Solutions is seeking motivated individuals for immediate full-time call center positions in New York. No prior experience required – we invest in your success through hands-on training and competitive benefits. Join our award-winning team where your growth is our priority.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and provide accurate information
- Meet performance metrics for call quality and efficiency
- Utilize CRM systems to document interactions and track cases
- Collaborate with team members to enhance service delivery
- Adhere to compliance protocols and data security standards
- Continuously improve product knowledge through training modules
Qualifications
- High school diploma or equivalent required
- Excellent verbal communication skills in English
- Strong problem-solving and multitasking abilities
- Basic computer proficiency with willingness to learn new systems
- Positive attitude and adaptability to changing processes
- Reliable transportation to our Manhattan office
- Ability to work flexible shifts including evenings/weekends
- Passion for helping others and exceeding customer expectations