Job Description
Join our award-winning customer service team in Philadelphia! We're seeking passionate individuals to deliver exceptional support experiences. As a Customer Service Representative, you'll be the voice of our brand, resolving inquiries with empathy and efficiency. Paid training provided! Enjoy competitive compensation, comprehensive benefits, and clear career advancement paths in a dynamic, inclusive environment.
Our 6-week paid training program equips you with industry-leading tools and techniques. No prior experience required – we invest in your success! Work full-time with flexible scheduling options and join a company recognized for employee satisfaction.
Responsibilities
- Handle customer inquiries via phone, email, and chat with professionalism and patience
- Resolve technical and billing issues using CRM systems and knowledge bases
- Document interactions accurately in customer databases
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed performance metrics for call quality and resolution time
- Identify opportunities for process improvements and customer experience enhancements
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and emotional intelligence
- Proficiency in multitasking and time management
- Comfortable learning new technologies and systems
- Previous customer service experience a plus but not required
- Must pass background check and drug screening