Job Description
Join our award-winning customer service team at ConnectCare Solutions! We're seeking dynamic Part-Time Call Center Agents to deliver exceptional support across healthcare and retail sectors. Enjoy flexible scheduling, comprehensive training, and a supportive work environment. Immediate openings available in Texas and North Carolina with competitive pay and performance bonuses.
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries regarding billing, services, and account management
- Document interactions accurately in CRM systems
- Meet/exceed quality and productivity metrics
- Collaborate with team members to improve service delivery
- Adhere to HIPAA and company compliance protocols
Qualifications
- High school diploma or equivalent required
- 6+ months customer service/call center experience preferred
- Strong communication and problem-solving skills
- Ability to type 30+ WPM with accuracy
- Flexible availability including evenings/weekends
- Proficient with Windows and CRM software
- Valid US work authorization