Job Description
Join our award-winning team as an Immediate Hire Customer Service Representative! We're seeking dynamic professionals to deliver exceptional experiences for our Fortune 500 clients. With multiple openings in Denver and New York, this is your chance to launch or accelerate your career in a supportive, growth-oriented environment. Enjoy competitive pay, comprehensive benefits, and opportunities for advancement.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional speed and empathy
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with technical teams to resolve complex product/service issues
- Meet/exceed performance metrics including CSAT and resolution targets
- Participate in ongoing training to enhance product knowledge and soft skills
- Identify upsell opportunities to enhance customer value
- Maintain detailed knowledge of products/services and company policies
Qualifications
- Minimum 1 year customer service experience in high-volume environment
- Exceptional written/verbal communication skills with professional demeanor
- Proficiency with CRM software (Salesforce preferred) and MS Office Suite
- Ability to multitask and prioritize in fast-paced settings
- Strong problem-solving skills with calm demeanor under pressure
- High school diploma or equivalent; associate's degree preferred
- Flexible availability including evenings/weekends as needed
- U.S. work authorization and reliable transportation