Job Description
Join our award-winning customer service team in Tampa and launch your career with comprehensive paid training! We're seeking passionate individuals to deliver exceptional support experiences for our diverse client base. Enjoy a modern work environment, competitive benefits, and growth opportunities in one of Florida's most vibrant cities.
Why Work With Us?
- 2-week paid training program
- Health, dental, and vision insurance
- Paid time off and holidays
- Tuition reimbursement
- Career advancement paths
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions in CRM systems with 99% accuracy
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Identify upsell opportunities based on customer needs
- Participate in weekly coaching sessions and training workshops
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience (fresh graduates welcome with paid training)
- Exceptional verbal/written communication skills
- Proficient in Microsoft Office and CRM platforms
- Ability to work flexible shifts including weekends
- Strong problem-solving and conflict resolution abilities
- Must pass background check and drug screening