Job Description
Join Our Weekend Team in Sacramento! We're seeking passionate Customer Service Representatives to deliver exceptional experiences during weekend shifts. This is your opportunity to make a real impact while enjoying competitive pay and benefits. Our modern downtown office offers a collaborative environment with growth opportunities. Perfect for career-driven individuals seeking work-life balance!
Why Apply?
- Competitive hourly rates ($18-$25)
- Comprehensive benefits package
- Clear career advancement path
- Modern, inclusive workplace culture
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Participate in weekend hiring events and team initiatives
Qualifications
- 1+ years customer service experience
- Strong communication & problem-solving skills
- Ability to work independently and in teams
- Proficient with CRM software (Salesforce preferred)
- Weekend availability (Saturday/Sunday shifts)
- High school diploma or equivalent required
- Positive attitude and resilience under pressure