Job Description
Join our award-winning Indianapolis team as a Customer Service Representative! We're seeking motivated individuals to deliver exceptional support experiences while launching a fulfilling career path. Enjoy comprehensive paid training, competitive benefits, and a dynamic work environment. No experience required – we provide all the tools you need to succeed!
Why Choose Us?
- Full-time positions with consistent schedules
- Comprehensive paid training program (4 weeks)
- Health/dental/vision benefits after 60 days
- Career advancement opportunities
- Modern downtown Indianapolis location
Responsibilities
- Handle inbound/outbound customer calls with professionalism
- Resolve billing inquiries and service issues
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (quality/speed)
- Collaborate with team members to improve processes
- Participate in ongoing skill development sessions
- Maintain strict confidentiality of customer data
Qualifications
- High school diploma or equivalent required
- Strong communication and listening skills
- Ability to navigate multiple software systems
- Reliable transportation to downtown location
- Positive attitude and problem-solving mindset
- Typing speed of 30+ WPM
- Flexibility to work occasional weekends/holidays
- Pass background/drug screening