Job Description
Join our award-winning customer service team as a full-time remote Customer Service Representative! At CustomerFirst Solutions, we empower exceptional talent to deliver world-class support from the comfort of their homes. This role offers competitive pay, comprehensive benefits, and career growth opportunities in Fort Worth's thriving business ecosystem. You'll be the voice of our brand, resolving inquiries with empathy and professionalism while enjoying 100% remote flexibility.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional efficiency
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to resolve complex escalations
- Meet/exceed performance metrics including CSAT and resolution targets
- Contribute to process improvement initiatives through feedback
- Train on new products/services to maintain expertise
Qualifications
- Minimum 2 years customer service experience in remote or hybrid settings
- Proficiency with CRM platforms (Salesforce/Zendesk preferred)
- Exceptional communication and conflict resolution skills
- High-speed internet and quiet home office setup
- Ability to work flexible hours including evenings/weekends
- Associate degree or equivalent professional certification