Job Description
Join our award-winning customer service team in Sacramento! We're seeking passionate individuals to deliver exceptional support experiences. As a key ambassador for our brand, you'll resolve inquiries with empathy and efficiency while driving customer loyalty. Enjoy competitive pay, comprehensive benefits, and immediate start in a dynamic environment where your growth is prioritized.
Responsibilities
- Handle inbound/outbound customer communications via phone, email, and chat
- Resolve billing, technical, and product inquiries with first-contact resolution
- Document interactions in CRM system while maintaining data accuracy
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics (CSAT, resolution rates, AHT)
- Proactively identify opportunities to enhance customer experience
- Participate in ongoing training to maintain product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in high-volume environment
- Exceptional verbal/written communication skills
- Proficient with CRM software (Salesforce preferred)
- Strong problem-solving abilities under pressure
- Ability to multitask while maintaining attention to detail
- Positive attitude with commitment to continuous improvement