Job Description
Join ConnectSphere Solutions' exclusive hiring event for dynamic Part-Time Call Center Representatives in California! We're seeking enthusiastic individuals to deliver exceptional customer experiences while enjoying flexible scheduling. Perfect for students, parents, and professionals seeking work-life balance. No prior experience required – we provide comprehensive training!
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and professionalism
- Resolve billing, technical, and service issues using CRM systems
- Document interactions accurately in Salesforce and ticketing platforms
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with support teams for complex issue escalation
- Participate in ongoing quality assurance reviews
Qualifications
- High school diploma or equivalent (college students welcome)
- Strong communication skills in English (bilingual a plus)
- Basic computer proficiency with Windows OS
- Ability to work 20-30 hours/week on flexible shifts
- Pass background check and drug screening
- Customer service mindset with problem-solving aptitude