Job Description
Join our dynamic team at Philly Connect Solutions as a Customer Service Representative in our fast-paced call center. We are urgently hiring individuals with excellent communication skills and a passion for helping customers. This is an immediate start position offering competitive pay and a supportive work environment.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document all interactions and transactions accurately
- Meet or exceed performance metrics including call quality and resolution time
- Collaborate with team members to ensure customer satisfaction
Qualifications
- High school diploma or equivalent
- Previous call center or customer service experience preferred
- Strong verbal and written communication skills
- Ability to work in a fast-paced environment
- Basic computer proficiency
- Availability to work flexible shifts including evenings and weekends