Job Description
Join our dynamic customer service team in Kansas City, MO and become the voice of our brand! We're seeking passionate individuals to deliver exceptional support experiences. Enjoy competitive compensation, comprehensive benefits, and immediate start opportunities. Work in a modern, collaborative environment where your contributions drive customer loyalty and business growth.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with professionalism and empathy
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to resolve complex issues
- Meet key performance metrics including CSAT and resolution times
- Proactively identify process improvements to enhance customer experience
- Train on new products/services to maintain knowledge excellence
Qualifications
- Minimum 1 year customer service experience in fast-paced environments
- Exceptional verbal/written communication skills with neutral accent
- Proficient in Microsoft Office and CRM platforms (Salesforce preferred)
- Ability to multitask while maintaining composure under pressure
- High school diploma or equivalent; college degree preferred
- Must pass background check and drug screening
- Flexible availability including evenings/weekends as needed