Job Description
Join TechSolutions Inc.'s award-winning customer experience team in the heart of San Francisco! We're seeking passionate Customer Service Representatives to deliver exceptional support at our exclusive hiring event. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic tech environment.
Why You'll Love This Role:
• Competitive hourly wage + performance bonuses
• Full benefits package (medical/dental/vision)
• 401(k) with company match
• Professional development stipend
• Modern downtown workspace with transit access
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve complex technical issues using CRM tools and knowledge base
- Document interactions and maintain accurate customer records
- Collaborate with technical teams to resolve escalated issues
- Identify process improvement opportunities to enhance customer satisfaction
- Maintain product knowledge across our tech portfolio
- Meet/exceed key performance metrics (CSAT, FCR, AHT)
Qualifications
- 1+ years of customer service or technical support experience
- Proficiency with CRM platforms (Salesforce preferred)
- Strong problem-solving and conflict resolution skills
- Excellent written and verbal communication abilities
- Ability to thrive in fast-paced, metrics-driven environments
- High school diploma or equivalent; college degree preferred
- Available for flexible shifts including weekends