Job Description
Join our award-winning customer service team in Denver! Nexus Solutions is seeking passionate individuals for full-time Customer Service Representative positions with comprehensive paid training. We offer a supportive environment, competitive benefits, and career growth opportunities. No prior experience required – we'll equip you with all the skills needed to excel. If you thrive in dynamic settings and love helping people, this is your perfect career move!
Responsibilities
- Handle customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing, technical, and product issues efficiently
- Document interactions in CRM systems with precision
- Collaborate with technical teams to resolve complex escalations
- Meet and exceed monthly performance metrics
- Maintain deep knowledge of products and services
Qualifications
- High school diploma or equivalent (college degree preferred)
- Excellent verbal/written communication skills
- Ability to multitask in fast-paced environments
- Proficiency with Microsoft Office and CRM software
- Strong problem-solving and conflict resolution abilities
- Previous customer service experience a plus