Job Description
Join our award-winning customer support team at Nexus Solutions Inc. as a Customer Service Representative! We're seeking dedicated professionals in Georgia to deliver exceptional experiences while building rewarding careers. Enjoy comprehensive paid training, competitive benefits, and a supportive work environment. No prior experience required – we invest in your growth!
As a cornerstone of our success, you'll handle inbound/outbound communications across multiple channels while resolving inquiries with empathy and efficiency. Our Atlanta-based team thrives on collaboration and innovation, offering clear advancement paths for motivated individuals.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rates
- Process orders, returns, and account modifications using CRM systems
- Collaborate with technical teams to resolve complex issues
- Document interactions and maintain accurate case records
- Meet/exceed performance metrics (handle time, resolution rate)
- Participate in continuous training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with Windows OS and basic software
- Type 40+ WPM with strong attention to detail
- Ability to work flexible shifts including weekends
- Positive attitude and problem-solving mindset