Job Description
Join our award-winning customer service team in Long Beach, CA! Global Solutions Inc. is seeking passionate individuals for full-time Customer Service Representative positions with comprehensive paid training. No experience required – we'll equip you with the skills to excel!
As a valued team member, you'll enjoy competitive pay, benefits, and career advancement opportunities. If you're a natural problem-solver with excellent communication skills, this is your chance to launch a rewarding career in customer service.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues efficiently while maintaining service standards
- Document interactions and update customer records in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Meet performance metrics including call handling time and resolution rates
- Identify opportunities to improve customer experience
Qualifications
- High school diploma or equivalent required
- Exceptional verbal and written communication skills
- Strong problem-solving and conflict resolution abilities
- Proficient in basic computer applications
- Ability to work flexible hours including weekends
- Previous customer service experience preferred but not required
- Must pass background check and drug screening