Job Description
Join our award-winning customer service team in Tampa! We're seeking passionate individuals to deliver exceptional support experiences. As a full-time Customer Service Representative, you'll be the voice of our brand, resolving inquiries with empathy and efficiency. Enjoy comprehensive paid training, competitive benefits, and a supportive team environment. If you thrive in fast-paced settings and value helping others, this is your opportunity to grow with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for quality and efficiency
- Identify opportunities to improve customer experience
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Strong problem-solving and conflict resolution abilities
- Proficient with Microsoft Office and CRM platforms
- Ability to multitask in high-volume environments
- Positive attitude and resilience under pressure
- Valid Florida driver's license (if field support required)