Job Description
Join our elite team at Global Solutions Inc. during our exclusive Georgia Hiring Event! We're seeking passionate Customer Service Representatives to deliver exceptional experiences for our Fortune 500 clients. Enjoy competitive benefits, career advancement opportunities, and a vibrant workplace culture in Atlanta's thriving business district. On-the-spot interviews available!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Document interactions in CRM systems with 100% accuracy
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed KPIs for first contact resolution and average handle time
- Proactively identify upsell opportunities for premium services
- Train new hires on company protocols and best practices
Qualifications
- High school diploma or equivalent (college degree preferred)
- 2+ years customer service experience in B2B environment
- Proficiency in Salesforce and Zendesk platforms
- Exceptional verbal/written communication skills
- Ability to multitask in high-volume setting
- Spanish fluency a significant plus
- Positive attitude with conflict resolution expertise