Job Description
Join our award-winning call center team in the heart of Washington DC! We're hosting an exclusive hiring event for motivated individuals seeking dynamic customer service careers. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your growth matters.
Why Capital Connect? We offer:
- Industry-leading training programs
- Clear career advancement paths
- Modern, downtown workspace
- Employee wellness initiatives
- Referral bonuses
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to enhance service delivery
- Participate in continuous improvement initiatives
- Adhere to strict data security protocols
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong communication and active listening skills
- Ability to navigate multiple software systems
- Resilience under pressure and conflict resolution
- Flexibility to work evenings/weekends if required
- Valid work authorization (no sponsorship available)
- Must attend in-person hiring event