Job Description
Launch your customer service career with comprehensive paid training! ConnectSolutions Inc. is seeking motivated Entry Level Customer Service Representatives in Philadelphia. Join our award-winning team where you'll develop essential skills while supporting our diverse clientele. Enjoy competitive pay, benefits, and clear growth opportunities in a supportive environment.
Why Join Us?
- Full paid training program (no experience required!)
- Health, dental, and vision benefits
- 401(k) with company match
- Paid time off and holidays
- Tuition reimbursement for career advancement
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions in CRM systems accurately
- Collaborate with team to improve service processes
- Meet performance metrics for call quality and resolution time
- Continuously update product knowledge through training modules
Qualifications
- High school diploma or equivalent (college preferred)
- Strong communication and active listening skills
- Basic computer proficiency (Windows, Office, CRM)
- Ability to work flexible hours including weekends
- Customer-focused mindset with problem-solving aptitude
- U.S. work authorization and clear background check