Job Description
Are you a people person looking to kickstart your career in a fast-paced, remote environment? Apex Support Solutions is currently seeking a dedicated Entry Level Customer Service Representative to join our growing team based in Chicago, IL.
We offer comprehensive training, competitive pay, and a supportive culture that prioritizes your professional development. If you have excellent communication skills and a passion for helping others, we want to hear from you!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
- Resolve customer issues and complaints with empathy and efficiency.
- Process orders, returns, and exchanges accurately using our internal systems.
- Document all interactions and customer feedback in our CRM system.
- Identify and escalate complex issues to the appropriate department.
- Maintain a high level of customer satisfaction while meeting performance metrics.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience is a plus but not mandatory (we provide training).
- Strong typing skills and computer literacy (Microsoft Office Suite).
- Ability to work independently in a remote setting with a stable internet connection.
- Excellent verbal and written communication skills.
- A positive attitude and willingness to learn.