Job Description
Launch your career with Global Solutions Inc.! Join our exclusive hiring event for entry-level Customer Service Representatives in New York, NY. No experience required – we provide comprehensive training. Enjoy competitive pay, benefits, and growth opportunities in a supportive team environment. Our NYC office offers modern amenities and a prime location in the heart of Manhattan. Apply today to start your journey in customer excellence!
Responsibilities
- Handle customer inquiries via phone, email, and chat with professionalism
- Resolve billing, technical, and account-related issues
- Document interactions accurately in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Meet performance metrics for call quality and resolution times
- Proactively identify opportunities to enhance customer satisfaction
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment
- Basic computer proficiency with MS Office
- Positive attitude and problem-solving mindset
- Willingness to work flexible shifts including weekends
- U.S. work authorization required