Job Description
Join Boston's premier customer service team at our exclusive Hiring Event! We're seeking passionate individuals to deliver exceptional support to our diverse clientele. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic environment. No experience required – we provide full training!
Why Join Us?
- Immediate start upon hiring
- Health, dental, and vision insurance
- Tuition reimbursement program
- Employee discounts & wellness perks
- Modern downtown Boston workspace
Responsibilities
- Handle inbound/outbound customer calls with professionalism
- Resolve inquiries using CRM systems and databases
- Document interactions accurately in Salesforce
- Collaborate with team to improve service metrics
- Participate in ongoing training sessions
- Meet/exceed performance targets (CSAT, FCR)
- Adhere to strict data security protocols
Qualifications
- High school diploma or equivalent (required)
- Strong verbal communication skills
- Basic computer proficiency (MS Office, typing)
- Ability to multitask in fast-paced setting
- Positive attitude and problem-solving mindset
- Reliable transportation to downtown Boston
- 18+ years of age
- Flexible availability (including weekends)