Job Description
Join our dynamic team at GlobalConnect Solutions during our exclusive hiring event for Customer Service Representatives in San Antonio! We're seeking passionate individuals to deliver exceptional support experiences while advancing their careers in a supportive, growth-oriented environment. Enjoy competitive compensation, comprehensive benefits, and opportunities for advancement.
What We Offer:
- Starting pay: $18-$25/hour + performance bonuses
- Comprehensive health/dental/vision plans
- 401(k) with company matching
- Paid training and career development programs
- Modern downtown office with flexible scheduling
Responsibilities
- Resolve customer inquiries via phone, email, and chat channels
- Process orders, returns, and service requests efficiently
- Document interactions in CRM systems with precision
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Identify upsell opportunities for premium services
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficiency with CRM software (Salesforce/Zendesk)
- Excellent verbal/written communication skills
- Ability to multitask in fast-paced environments
- Basic technical troubleshooting knowledge
- Spanish bilingual proficiency required
- Reliable transportation to downtown location