Job Description
Join our premier hiring event for Customer Service Representatives in Omaha! We're seeking passionate individuals to deliver exceptional customer experiences while advancing their careers in a dynamic environment. Enjoy competitive pay, comprehensive benefits, and growth opportunities with a leader in customer service excellence.
Event Details: October 15, 2023 | 9:00 AM - 4:00 PM | 456 Financial Plaza, Omaha, NE
Why Join Us? • Industry-leading training programs • Health/dental/vision insurance • 401(k) with company match • Career advancement pathways • Positive team culture
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Process orders, returns, and account modifications accurately
- Document interactions in CRM system with detailed notes
- Collaborate with billing and technical support teams for complex issues
- Meet/exceed productivity metrics while maintaining service quality
- Contribute to process improvement initiatives
- Participate in weekly performance reviews
Qualifications
- High school diploma or equivalent required; college preferred
- 1+ years customer service or call center experience
- Proficient in CRM software (Salesforce/Zendesk experience a plus)
- Exceptional verbal/written communication skills
- Type 40+ WPM with strong attention to detail
- Ability to multitask in fast-paced environment
- Flexible availability including evenings/weekends
- Positive attitude with problem-solving mindset