Job Description
Join our exclusive hiring event for Customer Service Representatives in New York! We're seeking dynamic individuals to deliver exceptional customer experiences through multiple channels. Enjoy flexible scheduling, comprehensive training, and opportunities for career growth within our award-winning support team. Perfect for students, career changers, and experienced professionals seeking part-time roles. On-site interviews available – bring your resume and passion for helping others!
Responsibilities
- Handle customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and product questions using knowledge base resources
- Document interactions accurately in CRM systems and maintain case notes
- Collaborate with technical teams to resolve complex customer escalations
- Meet or exceed performance metrics for response time and customer satisfaction
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Excellent verbal/written communication skills in English
- Strong problem-solving abilities and emotional intelligence
- Proficient with Microsoft Office and CRM software
- Ability to work flexible shifts including evenings/weekends
- Valid work authorization in the United States