Job Description
Join our elite customer support team in Austin and become the voice of our brand! We're urgently hiring Chat Support Specialists to deliver exceptional digital experiences to our global customers. This is your chance to launch your career in a fast-paced, tech-forward environment with immediate start opportunities.
At TechFlow Solutions, we pride ourselves on innovation and customer obsession. As a Chat Support Specialist, you'll be the frontline hero resolving inquiries, troubleshooting issues, and building lasting relationships—all through dynamic chat platforms. No weekend shifts and flexible scheduling available!
Responsibilities
- Resolve customer inquiries via real-time chat with average response time under 90 seconds
- Master internal CRM tools and knowledge bases to provide accurate solutions
- Collaborate with technical teams to escalate complex issues seamlessly
- Maintain detailed case documentation in compliance with SLA standards
- Identify upsell opportunities and contribute to revenue growth initiatives
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- 1+ years of customer support experience via chat, email, or social media
- Exceptional typing skills (60+ WPM) with flawless grammar
- Proficiency in Zendesk, Intercom, or similar support platforms
- Ability to multitask across 3-4 concurrent chat sessions
- Strong problem-solving skills with a customer-first mindset
- High school diploma or equivalent; college degree preferred
- Authorized to work in the United States immediately