Job Description
Join SupportHub Solutions as a Local Chat Support Specialist and launch your customer service career! We're hiring motivated individuals with no experience to provide exceptional chat-based support to our Chicago-based clients. Enjoy competitive pay, comprehensive training, and a dynamic team environment. Perfect for recent graduates or career changers looking to enter the tech support field. Apply today to join our growing team at our upcoming hiring event!
Responsibilities
- Respond to customer inquiries via live chat with accuracy and professionalism
- Resolve technical issues and troubleshoot product problems
- Document interactions in CRM systems and maintain detailed records
- Collaborate with senior support agents to resolve complex cases
- Adhere to company SLAs and quality standards
- Identify opportunities to improve customer experience
- Participate in ongoing training and skill development
Qualifications
- No prior experience required - we provide full training!
- High school diploma or equivalent required
- Excellent written communication skills
- Ability to type 40+ words per minute
- Strong problem-solving abilities
- Basic computer proficiency
- Customer service mindset with patience and empathy
- Reliable internet connection for remote work