Job Description
Immediate openings for Chat Support Agents in Phoenix, AZ and Georgia! Join our dynamic team and deliver exceptional customer experiences through live chat channels. Perfect for weekend warriors seeking flexible, high-impact roles with rapid onboarding.
We're seeking tech-savvy communicators to resolve customer inquiries, troubleshoot issues, and drive satisfaction scores. No experience required—comprehensive training provided. Enjoy competitive pay, weekend scheduling flexibility, and opportunities for growth within our expanding tech support ecosystem.
Responsibilities
- Respond to customer inquiries via live chat in real-time with professional, accurate information
- Troubleshoot technical issues using knowledge bases and escalation protocols
- Maintain detailed case documentation in CRM systems for audit and continuity
- Collaborate with cross-functional teams to resolve complex customer scenarios
- Adhere to SLA metrics for response time and resolution efficiency
- Identify upsell opportunities during customer interactions
- Participate in weekly training sessions to update product knowledge
Qualifications
- Exceptional written communication skills with professional tone
- Ability to multitask across 3-5 chat conversations simultaneously
- High school diploma or equivalent; college degree preferred
- Reliable high-speed internet and quiet home workspace
- Flexible availability for weekend shifts (Sat/Sun, 8am-8pm)
- Type 40+ WPM with 98% accuracy
- Customer service experience or tech support background a plus