Job Description
Join our award-winning customer support team in Virginia Beach! We're seeking passionate individuals for full-time call center positions with comprehensive paid training. As a key member of our dynamic team, you'll deliver exceptional service to clients across the US, resolve inquiries efficiently, and contribute to our industry-leading satisfaction rates. Enjoy competitive pay, benefits, and clear career advancement pathways in a modern, supportive environment.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and billing
- Document interactions and maintain detailed CRM records
- Meet performance metrics (call quality, resolution time, CSAT)
- Collaborate with team leads to improve service processes
- Participate in ongoing training and development programs
- Adhere to compliance and security protocols
Qualifications
- High school diploma or equivalent required
- 1+ years customer service/call center experience preferred
- Exceptional verbal communication and active listening skills
- Strong problem-solving abilities and emotional intelligence
- Proficient in multitasking and navigating software systems
- Positive attitude and adaptability to change
- Ability to work flexible shifts including evenings/weekends