Job Description
Ready to start immediately? CustomerFirst Solutions is seeking talented Chat Support Specialists for immediate contract positions in Charlotte, NC and Florida. Join our dynamic team to deliver exceptional customer experiences through live chat platforms. We offer competitive compensation, flexible schedules, and rapid onboarding for qualified candidates. This is your chance to launch a rewarding customer service career with a leading tech support provider.
Responsibilities
- Provide real-time customer support via live chat with fast response times
- Resolve technical inquiries and product issues efficiently
- Maintain detailed customer interaction records in CRM systems
- Collaborate with cross-functional teams to escalate complex issues
- Meet performance metrics including customer satisfaction scores
- Continuously update product knowledge to assist customers accurately
- Support multiple chat channels during peak business hours
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 6 months customer service experience required
- Excellent written communication skills with professional tone
- Ability to type 50+ WPM with high accuracy
- Proficiency in CRM software and chat platforms (Zendesk, Intercom)
- Strong problem-solving and multitasking abilities
- Immediate availability to start contract position
- Must reside in Charlotte, NC or Florida