Job Description
Join our exclusive hiring event for entry-level Customer Service Representative positions! We're seeking passionate individuals to deliver exceptional customer experiences across our New York and Ohio operations. This is your opportunity to launch your career in a supportive environment with comprehensive training and growth pathways.
Why Join Us?
- Comprehensive paid training program
- Clear career advancement opportunities
- Competitive hourly wages plus performance bonuses
- Health benefits and 401(k) matching
- Modern, collaborative work environment
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and service issues using established protocols
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex customer needs
- Meet/exceed performance metrics for response time and customer satisfaction
- Participate in ongoing training to enhance product knowledge
- Identify opportunities to improve customer experience workflows
Qualifications
- High school diploma or equivalent required
- 0-2 years customer service or call center experience preferred
- Excellent verbal and written communication skills
- Strong problem-solving abilities and emotional intelligence
- Proficiency with basic computer applications
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and customer-first mindset
- Valid work authorization in the United States