Job Description
Join our dynamic team as a Local Customer Service Representative in Oklahoma City! We're seeking passionate individuals to deliver exceptional support to our valued community members. This full-time role offers competitive pay, comprehensive benefits, and growth opportunities within a supportive environment. Our hiring event features on-the-spot interviews and immediate start dates for qualified candidates.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed customer satisfaction and performance metrics
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Proficient in CRM software and Microsoft Office Suite
- Ability to multitask in fast-paced environment
- Positive attitude with empathy for customer needs
- Flexible availability including evenings/weekends