Job Description
Join our award-winning customer service team in Philadelphia! We're seeking passionate individuals to deliver exceptional support during weekend shifts. Paid training included – no experience necessary! Enjoy competitive pay, flexible scheduling, and opportunities for growth in a dynamic environment. Perfect for career changers, recent graduates, or those seeking work-life balance. Apply today and start your journey with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Meet/exceed performance metrics for response times and resolution rates
- Identify upsell opportunities to enhance customer experience
Qualifications
- High school diploma or equivalent (college preferred)
- Strong verbal/written communication skills
- Ability to work independently and as part of a team
- Proficient in basic computer applications (MS Office, CRM)
- Weekend availability (Saturday/Sunday shifts)
- Customer service or call center experience a plus
- Philadelphia PA residency preferred